It is important that your trucking business fulfills its full potential in every sense of the word. Keeping your customers happy and your drivers busy and contented is a necessity that you cannot afford to get wrong.
This is why you should take time to consider the impression that your employees have on your customers and how you can make your drivers feel apart of the company while ensuring that none of their day or route is wasted time.
#1 Customer service and experience
As with any business, you should make sure that you are providing your customers with excellent customer service and that their experience with every aspect of your business is a professional and positive one. You need to ask for feedback to ensure that you are hitting the mark and making improvements that help your customers.
Whether this feedback request is your customers receiving a telephone call asking their opinion or whether it is conducted like a survey or prompt at the end of any contact your customer may have with your business, it’s up to you how you gather this information.
#2 Professional attire
To make the right impression, you should ensure that your drivers have access to a uniform, preferably with your business brand name easily seen on it. This will enable your drivers to stand out and be easily seen while on customers’ business premises as well as provide a professional impression of your business.
Your business should supply this uniform, and you should ensure that each of your drivers has enough so that they can wear a crisp, clean uniform every day.
#3 Full truckloads
You should ensure that trucks that leave your site are full to capacity to make the most money out of the shipping services that you are providing. This can be difficult if you have customers all over the place. However, with the help of load boards, you may be able to at least fill in a few irritating holes in your trucks.
Load boards are where potential customers advise shipping work that they would like to have carried out on their behalf. In order to be successful in obtaining this trucking work you will need to bid on the jobs that you are interested in. It is totally up to the customer which shipping company they decide to go with, and you will need to wait for confirmation that you have been successful in obtaining the work before you take it as a done deal.
#4 Money-saving options on fuel
No doubt your trucking business spends a lot of money on fuel, and you may be interested to know that you could make savings on this outgoing and find better ways to pay than providing your drivers with business credit cards or compensating them for their fuel purchases.
With the use of fuel cards available from some petrol companies, you will be able to select different discounts that apply only to fuel card users,and your drivers can use the cards to pay for the fuel they are using. You will get a monthly invoice stating all the fuel purchased by your drivers over the month, so only one payment is required.